St. Louis man says he waited 10 hours for ambulance to arrive for sick brother

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ST. LOUIS (KTVI) — A St. Louis man said it took 10 hours for an ambulance to arrive to help his brother, who fell ill Sunday afternoon, and officials said staffing shortages are to blame.

Jesse Shaw said his older brother, Wilbert, is now in the hospital fighting for his life. Shaw said his brother woke up in so much pain, he couldn’t move. 

“He was just really weak, and he couldn’t walk. He just kept screaming, ‘Oh God, oh God. I’m in so much pain. I can’t take it,'” Shaw said.

Shaw said he rushed over to his brother’s apartment and called 911 around 2 p.m. He ended up waiting hours for an ambulance to arrive. 

“An hour passed. Two hours passed. Three hours passed,” Shaw said. “I called back just to make sure. Maybe they had the wrong address or something. They said they had the right address, but just didn’t have any vehicles available at the moment.”

The ambulance ended up coming around midnight, 10 hours after Shaw’s initial call for help. 

Staffing shortages are affecting EMT services nationwide. In Illinois, the Gillespie-Benld Area Ambulance Service said it’s experiencing the same issue.

“The problem we have right now is that there’s just a lack of people,” said Josh Ross, the director for Gillespie-Benld Area Ambulance Service.

He said the long wait times are mostly due to a wider-spread shortage of EMTs and paramedics. 

“There was always a good crop of paramedics and EMTs coming out of class. They were eager to get experience and work through the cycle. Right now, we don’t have that. Enrollment is way down,” Ross said. 

Ross explained that beyond the enrollment issues, there are not enough people staying with the profession for very long due to wages and benefits. He admits the issue will get worse before it gets better. 

“We’re really reaching a breaking point where you’re going to see people pick up the phone and call 911 for an emergency, and it’s going to be, ‘We’re going to get to you when we can get to you,’ and that’s tragic,” Ross said.


Shaw said his brother is in critical condition, but doctors don’t yet have a diagnosis. They are still running tests.

Shaw hopes that no one else goes through what his family did. 

“Because if this could happen to me, what if something had happened even worse, and there was a loss of life or a fatality because of it,” said Shaw. 

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