Rodents blamed for Arnot Health phone outage

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UPDATE: Officials from Arnot Health tell 18 News that the phone and online services are fully restored as of Tuesday morning.

Arnot’s phone provider FirstLight tells 18 News that rodents are likely to blame for the outage.

Approximately 20 customers were affected when fiber in our network was disrupted due to a suspected rodent chew.  The resiliency of our network is of utmost importance to us and as such FirstLight implements industry best practices to ensure high network uptime.  However, occasionally FirstLight does experience outages and, like in this situation, we quickly mobilize to immediately respond to the outage and implement the necessary measures necessary to restore our customers’ services as quickly as possible.

FirstLight

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UPDATE: Officials with Arnot Health tell 18 News they now expect the phone service to be fully restored by 8:30 p.m. Monday.

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ELMIRA, N.Y. (WETM-TV) – Arnot Health has confirmed to 18 News that their phone systems are down.

At this hour, Arnot Health is still without phone service. We are unable to call out or receive calls from any location, except for Ira Davenport Memorial Hospital in Bath. Our service provider, First Light, has informed us that they are working on the issue, which impacted other area businesses as well.

Arnot Health

First Light has told Arnot Health they anticipate phone service to be restored by 6:30 pm.

The repair to the system has been made, but the phones are still out of service. Repair officials are working on it, but there is no restoration time.

This is a developing story and 18 News will continue to update you as more information becomes available to us.

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