Wayfair closing call center in Big Flats

Local News

BIG FLATS, N.Y. (WETM) – Employees at the Wayfair in Big Flats will be working virtually after the company decides to shut down the building according to company spokesperson.

The call center building is located on Daniel Zenker Drive near the Elmira-Corning Regional Airport.

At Wayfair, we have a world-class customer service organization that includes both site-based and virtual teams. Our Big Flats employees will be joining our virtual team, which already operates across 39 states. This hybrid model is part of our long-term strategy and allows us to best serve our customers across all regions while supporting the rapid growth of the business.  

Susan Frechette, Associate Director Corporate Communications

In 2018 the company announced that at least 450 people would be hired for the call center with the possibility to expand to more than 500.

At the time of the location opening, Michael Krusen, the President of the Southern Tier Economic Growth, projected that the call center would bring $20 million to the local economy.

David Sheen, Chemung County Deputy Executive and Chairman of the Chemung County IDA, says that the county has not been notified as to Wayfair leaving the building. He said that Wayfair signed a 15 year PILOT (Payment in Lieu of Taxes) agreement in August of 2018 and that once the county is notified, the IDA will seek to make Wayfair pay the remaining years on the PILOT contract.

18 News will have more information as it becomes available.

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