ALBANY, N.Y. (NEWS10) — Attorney General Letitia James has released a list of the top 10 consumer complaints received by the Office of the Attorney General in 2022. Complaints range from price gouging of baby formula and kids’ medicine to flight cancellations and increased gas prices.

“My office receives thousands of consumer complaints every year, and we take each one seriously to stop fraudsters from hurting New Yorkers,” said Attorney General James. “From predatory debt collection to price gouging, scammers tried to take advantage of consumers for personal gain, and we took appropriate action to stop it. As always, I urge New Yorkers to stay vigilant and to keep my office informed about potential scams, price gouging, or violations of consumer protection laws.”

CategoryDescription# of Complaints
1. Retail SalesPrice gouging, retail sales, online purchases, defective merchandise, poor customer service, pet stores, animal breeders5,240
2. Landlord/TenantSecurity deposit releases, evictions, tenant harassment3,014
3. Credit, Banking, MortgagesDebt collection, credit card billing, debt settlement, payday loans, credit repair, credit reporting agencies, identity theft, banking, loan modification scams, mortgage lending and servicing2,834
4. Consumer ServicesCOVID-19 testing facilities, alarm companies, dry cleaners, restaurants, movers, storage facilities, services for personal household use2,730
5. AutomobileSales, service, financing, repairs, 2,590
6. InternetInternet services and service providers, data privacy and security, digital media, frauds through internet manipulation2,355
7. UtilitiesWireless and residential phones, energy servicers and suppliers, cable, and satellite1,896
8. Home Repair/ImprovementRepair issues, deceitful contractors, solar panel installations1,264
9. TravelAirline customer service, flight cancellations and refunds787
10. Gasoline PricesPrice gouging, excessive pricing, credit card surcharges661
Source: NYS Attorney General’s Office

Specifically in terms of utilities, earlier this year, the New York State Department of Consumer Protection announced that it had received a significantly increased number of complaints regarding NYSEG and RG&E and their customer service and billing practices. The state held several public forums, inviting the community to explain problems they’ve had with the companies.