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United Airlines launching new service that holds planes for passengers making connecting flights

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UNITED STATES (WSYR-TV) — Missing your connecting flight can be frustrating, which is why United Airlines is launching a new system that will hold flights for passengers.

Employees have access to a new tool called Connection Saver. It uses a special algorithm that alerts agents to hold certain flights for about 15 minutes, giving passengers enough time to make their connection.

United will text late-arriving passengers as soon as their plane lands in the connecting hub and let them know their next flight is waiting.

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