Wine woes: Sabres fan files lawsuit over wine pours at KeyBank Center

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A Sabres fan is suing two companies over drinks at the concession stand at the KeyBank Center.

As if the Sabres season wasn’t less than stellar, some fans have something else to “wine” about. One fan is now suing Delaware North and Buffalo SportsService over wine.

“They are getting less than is represented and advertised,” said J. Michael Hayes, the attorney representing the fan in the lawsuit.

The class action lawsuit, which was filed this week, claims the companies are “misleading and deceiving consumers” as well as “violating the consumer protection laws of New York State.”

The fan, who’s a season ticket holder for the Sabres, claims people are paying for a 6 ounce glass of wine for $8 during games or events. But he discovered the cups actually used to serve people are only 5.75 ounces.

“If you order something online, say you get 10 pairs of socks and you pay for them, and then they send you 9 pairs of socks, you either want a refund or you want an extra pair of socks,” said Hayes.

Hayes says people are at the mercy of Merlot here, and they’re not complaining about the price, just the amount. He believes others could join the lawsuit.

“Thousands of potential members and I think it goes for 6 years so you’re talking I mean it’s not a huge, huge sum of money or anything like that but a lot of people have been shorted,” said Hayes.


Hayes says this isn’t about fine wine, but fairness.


“They’re entitled to a refund or to a credit or something, but they’ve paid for it, so they should be entitled to get it,” said Hayes.

Hayes says KeyBank also offers a 9 ounce glass of wine. He tells News 4 that glass is actually true to measure.

A representative from Delaware North released this statement to News 4:

“We have not yet been served with the lawsuit, so we are unable to respond to the allegations. Customer service and fan satisfaction are our top priority, and we continue to strive to meet the highest standards for our guests.”

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