(WETM) – Empire Access has restored internet services after an outage on Tuesday morning that affected homes and businesses across the region.
According to the service provider, internet access was officially restored at 1:15 p.m. after just over two hours of being down.
At 12:22 p.m. the company provided an update on the cause of the outage:
We experienced a loss of connection between our network and a key routing point in NYC. Our backup path via a third-party network company is experiencing congestion in that network, causing sporadic internet access to many internet sites. Our engineers are currently working with that network company to resolve the congestion issue until the NYC connection point issue is resolved.
Empire Access says engineers are currently monitoring the situation to verify that connection.
The company first confirmed the outage on their website at 10:56 a.m. on Tuesday.